Digital Banking Account Deletion Policy
Below, you'll find detailed steps on how to proceed with any requests to delete your account and information and on the data removed and retained during this process.
By proceeding with the deletion of your account, please be aware of the following:
- Your Credit Union Membership: Your Credit Union Account(s) will remain open. This process only involves your online banking account.
- Permanent Deletion: Once your account is deleted, all associated data, including but not limited to your profile information, settings, preferences, and any other content linked to your account, will be deleted. This action cannot be undone.
- Irreversible Loss of Access: After deletion, you will no longer be able to access your account or recover any previously stored information. Any ongoing subscriptions or services tied to your account will be canceled immediately. It is recommended that you cancel recurring or scheduled transfers and bill pay transactions before making your request.
- Data Retention: In compliance with legal obligations, we may retain certain data for a specific period of time after account deletion, such as transaction and security records or information required for regulatory, tax, or legal purposes.
- Third-Party Services: If you’ve linked your account with any third-party services or platforms, please ensure to manage your account and data separately with those providers, as deleting your account with us may not automatically remove or delete your data on external services.
- Account Deletion Process: To request a deletion, please use one of the following options.
- Submit a request in writing using the secure message center located under settings and contact in the app.
- Submit a request in writing and mail it to 700 W 39th Ave, Denver, CO 80216
- Send us an email at: member@affidiancu.org
- Call us at: 303-458-6660
Within 3 business days of receipt of your request, your profile will be disabled. Your account/profile will be deleted by the 7th day of the following month along with our automated deletion schedule. During this time, you will not be able to access your account, but your data will remain inactive.